What the FAQ Covers and How to Use It
This FAQ is organised around the questions we actually receive through our support channel — not a broad list of generic topics. Each section targets a specific moment: opening your account for the first time, sending a deposit through bKash or Nagad, checking why a Rocket payment is pending, recovering access on a new device, or understanding how withdrawal verification works. We
update answers when our processes change, so what you read here reflects how the platform operates right now. If you are in Dhaka or Chittagong and switching between mobile browser and a saved session, the login flow section covers exactly that. Answers are kept short and practical. Where a step has a specific sequence — like confirming your wallet number during withdrawal
— we spell it out in order so you know what to expect at each tap.
- bKash
- Nagad
- Rocket
- Account wallet help